Experts in Customer Success Top 2 experts

Andrew Marks

Andrew Marks

San Carlos, CA | Helping Organizations Deliver Customer Success for 20+ years: Consulting, Training & Coaching Services

I've spent my career developing highly effective post-sales customer focused organizations. With a passion for customer success, my strategies are focused on high customer satisfaction, increased customer lifetime value, and the development of a loyal customer advocate base that result in increased revenue and decreased operational costs. Over my more than 20 years of experience I've developed an approach to surface what customer success truly means, and then focus on the purpose, people, process and platforms necessary to make it reality. Read more

JC Duarte

JC Duarte

San Francisco, CA | COO, VP Customer Success Operationalizing Go-to-Market Strategies & Internationalization for Fast Growth Companies

I live my life's purpose to enrich the lives I touch by identifying & overcoming impediments to scale. Scale is 3 dimensional; (1)Scale Up / Elasticity, (2)Scale In / Simplicity & (3)Scale Out / Expandability. With an objective & "entrepreneur in residence" mindset, CEO's hire me to facilitate Annual / Quarterly Strategic Thinking, Performance Assessment & Execution Planning workshops, the outcome of which is then cascaded throughout the entire organization. As a consequence of my practical experience & knowledge transfer, I'm often asked to provide; ☛ Executive Coaching and or... Read more