Experts in Customer Service 7 experts

Rosanne Dausilio

Rosanne Dausilio

Manassas, VA | Customer Service Expert

I'm the customer service expert known as the "champion for the human" in a high tech world. I have been providing needs assessments and customized, live customer service/people skills' trainings internationally, as well as university certification from Purdue University's Center for Customer Driven Quality. I've also written 10 books - 9 on customer service and one on motivation and inspiration. I am an industrial psychologist by profession which means I know the pulse of companies and their people. I do consulting, coaching, trainings, and keynote speak as well as contribute monthly... Read more

Mike Wittenstein

Mike Wittenstein

Marietta, GA | Retail Customer Experience Strategist and Designer at Storyminers

Mike has been helping companies solve problems for over 20 years starting with the customers' experience. His work in customer experience and customer experience design has taken him to more than 25 countries and impacted over 400 companies. Working with companies like IBM, founding his own company and consulting with organizations of all sizes around the world, he has nearly perfected the art of great customer experience design. Where most companies take a "balance sheet" approach to problem resolution, it is the human element that ultimately moves the needle. And move the needle he... Read more

Sam Klaidman

Sam Klaidman

Framingham, MA | Customer Value Creation + Customer Experience = Growth

Sam Klaidman is the Principal Adviser at Middlesex Consulting. He applies the methodologies and techniques associated with the Services Marketing and Customer Experience professions to assist his clients achieve their growth objectives by designing and commercializing new value-added services and the associated business transformations. In addition to a 20 year successful career as a leader of two high-tech, B2B, Customer Service organizations, Sam also utilizes his 20+ years hands-on experience in Engineering, Manufacturing, Consulting and General Management to help clients grow their... Read more

Rick Barrera

Rick Barrera

Rancho Santa Fe, CA | Marketing, Sales, Branding Expert, Deepening Customer Relationships to Maximize Revenue Growth | Best-selling Author

Rick Barrera is a nationally acclaimed speaker, marketing consultant and author, known throughout the Fortune 500 for his extraordinary speaking ability and his unique approach to brand building. His research on the strategies used by breakthrough brands like Apple, American Girl, Minute Clinic, Lexus, Google, Starbucks and ZipCar will change your thinking about marketing forever. Rick has helped hundreds of companies re-design their systems and implement a holistic approach to serving customers. In his newest bestselling book, Overpromise and Overdeliver: How to Design and Deliver... Read more

Bruce Kasanoff

Bruce Kasanoff

Westport, CT | Opportunity shaper

Bruce is an Opportunity Shaper. He helps companies attract customers through inbound marketing, digital content strategies, and content development. He is one of a select group of leading experts in LinkedIn's Influencers program, where he has over 80,000 followers. His posts on Slideshare often achieve #1 status. Bruce Kasanoff and Michael Hinshaw are co-authors of Smart Customers, Stupid Companies. They argue that all companies must act like startups, because disruptive innovation is radically changing customer expectations. His 2001 book is Making It Personal; in it, he... Read more

Russ Lombardo

Russ Lombardo

Cary, NC | Accomplished Software Sales Manager & Leader. I build, manage, train & motivate successful inside & outside sales teams.

Russ Lombardo is a specialist in Sales Management, Customer Relationship Management (CRM) and Sales Training. As President/Founder of PEAK Sales Consulting Russ background in sales and channel management with both large and small companies uniquely qualifies him to consult with inside and outside sales organizations and to assist anyone involved in sales to improve their selling skills, develop sales processes and use CRM technology to help them sell. Russ works with businesses to develop their Sales Processes, define CRM strategies, and design & deliver Sales Training programs, while... Read more

Rachel Gorman

Rachel Gorman

New York, NY | Leadership Coach, Workshop Trainer, Speaker and Facilitator

There is a better way to live. There is a better way to work. “What does a life that really works look like to you?” “What does a work place that really works look like to you?” I help people and businesses thrive, tapping into the science of neuroplasticity, positive psychology and social psychology. Clients are inspired to become the best version of themselves, fully engaged and high performing. I offer practical, evidence-based information and techniques that drive results. With awareness and intention you will deliberately practice new thinking and behaviors to achieve your... Read more