Experts in Customer value creation

Sam Klaidman is the Principal Adviser at Middlesex Consulting. He applies the methodologies and techniques associated with the Services Marketing and Customer Experience professions to assist his clients achieve their growth objectives by designing and commercializing new value-added services and the associated business transformations. In addition to a 20 year successful career as a leader of two high-tech, B2B, Customer Service organizations, Sam also utilizes his 20+ years hands-on experience in Engineering, Manufacturing, Consulting and General Management to help clients grow their... Read more

Lance A. Bettencourt, PhD, is a founding partner of Service 360 Partners, business speaker, and a customer-focused innovation thought-leader and advocate. Lance helps companies to gain a deep understanding of value from a customer perspective in order to enable innovative thinking and drive customer-focused change. Through a combination of training, research, and workshops, Lance provides companies with a unique perspective on opportunities that can both transform current customer experiences and shape entirely new products, services, and business models. Lance has worked with many... Read more

Antoinette Forth is a strategic mentor and customer experience executive with a well-rounded knowledge of the outsourcing industry and a true talent for reinvigorating sales and business operations, often conceptualizing lucrative partnerships that increase revenues to unprecedented levels. Determined to remain on the cutting-edge and refusing to accept the status quo, Antoinette thrives on challenges that focus on process improvement and problem-solving to perfect the customer journey across multiple touchpoints over time. Her passion is to transform the typical supplier-client... Read more

Management consultant who develops and utilizes cutting edge customer value innovation and management approaches to deliver bottom-line results. My engagements consistently deliver tangible results and have been highlighted in Fortune, Harvard Business Review and several business books. Specialties: Discover new sources of customer value, measure customer value, create new products, define winning value propositions and delivery strategies, develop market-driven business strategies, design value pricing strategy & tactics, produce value based sales tools. Read more

Founded in 2007, Via Strategy Group, LLC (VSG) is a management consulting firm that works with senior executives, primarily presidents and chief executive officers of public and private companies. VSG specializes in increasing the value of client firms by generating growth and improving profitability. VSG has successfully helped companies significantly increase revenue through comprehensive programs that integrate all parts of the organization in the revenue capture process. Innovative customer satisfaction programs insure growing revenue from existing customers. VSG has helped investors... Read more

I'm the customer service expert known as the "champion for the human" in a high tech world. I have been providing needs assessments and customized, live customer service/people skills' trainings internationally, as well as university certification from Purdue University's Center for Customer Driven Quality. I've also written 10 books - 9 on customer service and one on motivation and inspiration. I am an industrial psychologist by profession which means I know the pulse of companies and their people. I do consulting, coaching, trainings, and keynote speak as well as contribute monthly... Read more

Mike has been helping companies solve problems for over 20 years starting with the customers' experience. His work in customer experience and customer experience design has taken him to more than 25 countries and impacted over 400 companies. Working with companies like IBM, founding his own company and consulting with organizations of all sizes around the world, he has nearly perfected the art of great customer experience design. Where most companies take a "balance sheet" approach to problem resolution, it is the human element that ultimately moves the needle. And move the needle he... Read more