Experts in Marketing operations

Life is an adventure and I've found taking smart risks in business has become my mantra. I am a hybrid, cross-functional leader; covering customer experience, digital marketing and technology. My entrepreneurial drive combined with a "make it happen"​ attitude offers organizations I work with the "hands on"​, progressive leadership they need to meet & exceed their goals. Being persistent, never afraid of failing and results-driven, I've built my career around being able to: > Drive Digital Transformation Strategies > Develop and Engage Customer Communities > Mentor and grow... Read more

Electronic Commerce Strategies is an e-business consulting firm with Six Sigma Certified leadership that assists its clients in discovering new ways of doing old things. More efficiently. More economically. And with better results in the marketplace. Sometimes we end up creating entirely new products, new services, new delivery channels. Or even an entire new industry. Senior Fortune 50 marketing, operations, and technology executive with 20+ years of experience in financial services and a track record of industry-leading strategic excellence and innovation. Demonstrated expertise in... Read more

Customer experience expert, emphasizing operational consistency. My teams guide companies in cross-organizational engagement for customer experience innovation (ClearAction) and marketing organization efficiency and effectiveness (Marketing Operations Partners). Innovations: ♦ Customer Experience ROI Maturity Assessment ♦ Customer Experience ROI Buildin-Blocks System ♦ Customer Experience ROI Enablement Playbooks: Starting, Expanding, Energizing ♦ Customer Experience Journey Mapping Actionability ♦ Annual Business-to-Business Customer Experience Management Best Practices Study ♦... Read more

50 Years experience in numerous industries and managerial/executive positions. 15 years in Operational management, 15 years in Sales, Marketing and General Management, 20 years in Consulting, Writing, Speaking and Board positions, including Not-for-profit. Specialties: Strategy, Partnerships, Marketing, Innovation, Complexity Management, Leadership, Profit Improvement and General Business. Extensive experience in keynote speaking to large and small groups, including some custom workshops. Strong in moderating panel discussion and roundtable sessions. Accomplish author and... Read more