Experts in User experience

Antoinette Forth is a strategic mentor and customer experience executive with a well-rounded knowledge of the outsourcing industry and a true talent for reinvigorating sales and business operations, often conceptualizing lucrative partnerships that increase revenues to unprecedented levels. Determined to remain on the cutting-edge and refusing to accept the status quo, Antoinette thrives on challenges that focus on process improvement and problem-solving to perfect the customer journey across multiple touchpoints over time. Her passion is to transform the typical supplier-client... Read more

Lance A. Bettencourt, PhD, is a founding partner of Service 360 Partners, business speaker, and a customer-focused innovation thought-leader and advocate. Lance helps companies to gain a deep understanding of value from a customer perspective in order to enable innovative thinking and drive customer-focused change. Through a combination of training, research, and workshops, Lance provides companies with a unique perspective on opportunities that can both transform current customer experiences and shape entirely new products, services, and business models. Lance has worked with many... Read more

Mike has been helping companies solve problems for over 20 years starting with the customers' experience. His work in customer experience and customer experience design has taken him to more than 25 countries and impacted over 400 companies. Working with companies like IBM, founding his own company and consulting with organizations of all sizes around the world, he has nearly perfected the art of great customer experience design. Where most companies take a "balance sheet" approach to problem resolution, it is the human element that ultimately moves the needle. And move the needle he... Read more

Currently an innovation consultant and an IDEO Fellow. Most recently was Chief Technology Officer at IDEO. Previously was Vice President of Investments at Omidyar Network where he led the team making for-profit and not-for-profit investments all with social impact. Previously: Senior VP and Chief Strategy Officer, Palm, Inc.; Co-President, Interval Research Corporation; Senior VP and Chief Strategy Officer, Apple Computer; many consulting assignments with world-class companies and leadership roles in startups. Extensive international experience. Read more

Customer experience expert, emphasizing operational consistency. My teams guide companies in cross-organizational engagement for customer experience innovation (ClearAction) and marketing organization efficiency and effectiveness (Marketing Operations Partners). Innovations: ♦ Customer Experience ROI Maturity Assessment ♦ Customer Experience ROI Buildin-Blocks System ♦ Customer Experience ROI Enablement Playbooks: Starting, Expanding, Energizing ♦ Customer Experience Journey Mapping Actionability ♦ Annual Business-to-Business Customer Experience Management Best Practices Study ♦... Read more