Mike has been helping companies solve problems for over 20 years starting with the customers' experience. His work in customer experience and customer experience design has taken him to more than 25 countries and impacted over 400 companies. Working with companies like IBM, founding his own company and consulting with organizations of all sizes around the world, he has nearly perfected the art of great customer experience design. Where most companies take a "balance sheet" approach to problem resolution, it is the human element that ultimately moves the needle. And move the needle he... Read more
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