John Baldoni
10 answers

Great leaders are often forged during a crisis. They engage directly, but maintain a sense of perspective.

1. First understand what’s going on: Impose order on a chaotic situation by fact-finding and delegating responsibilities.

2. Be quick, but don't hurry: Move with deliberate speed. Acting “jumpy” makes people lose faith in leadership.

3. Set expectations: Communicate the size and scope of the crisis, and manage expectations around its resolution.

4. Control the response: You may not control the disaster. So, focus on the actions to bring your resources to bear.

5. Hang loose: Be ready to adapt to an evolving situation. Effective leaders often do more by standing back from direct action.