Professional summary
An Emotional Intelligence Certified practitioner, strategic and tactical adviser, Jim Rembach is an expert in using analytics for leadership, employee engagement, and organizational development. His purpose is to help organizations become more customer-centric.
With over 20 years of professional experience, Jim is the Founder of Beyond Morale and the SVP for Customer Relationship Metrics. He also hosts a weekly podcast named the Fast Leader Show.
Jim helps organizations become more customer-centric. As a certified employee retention specialist and emotional intelligence practitioner, Jim works with numerous organizations to increase employee engagement and impact symptoms such as workplace conflict, low innovation, high customer complaints, Read more
An Emotional Intelligence Certified practitioner, strategic and tactical adviser, Jim Rembach is an expert in using analytics for leadership, employee engagement, and organizational development. His purpose is to help organizations become more customer-centric.
With over 20 years of professional experience, Jim is the Founder of Beyond Morale and the SVP for Customer Relationship Metrics. He also hosts a weekly podcast named the Fast Leader Show.
Jim helps organizations become more customer-centric. As a certified employee retention specialist and emotional intelligence practitioner, Jim works with numerous organizations to increase employee engagement and impact symptoms such as workplace conflict, low innovation, high customer complaints, poor sales activity, and high resistance to change. In the past, he has been associated at various senior positions such as Duke University's Divers Alert Network and Deluxe Financial Services. Jim has presented and written on numerous topics such as Customer Experience metrics, Emotional Intelligence, journey mapping, empathy mapping, etc.
Methodology
Jim works with boards, CXOs, executives and senior & front-line leaders to capitalize on their strengths to propel them to tomorrow. With design tools, assessments, coaching, training and education as the core working principles, Jim has developed proprietary methods for analyzing and developing greater customer experiences by increasing skills in emotional intelligence, collecting and interpreting relationship analytics, employee engagement, leadership, and the science of influence. Jim believes:
• In scientific and practical approaches to high performance
• Traditional vendors create problems
• Analytics must drive actions
• Ownership over accountability
• High performance is non-traditional
Awards & Honors
Jim holds a US trademark for the “Servant Teamwork®” leadership and organizational transformation methodology. Handpicked by the CXPA Leadership and Education Committee, Jim is among the 9 experts to be a part of "Ask the CX Expert" program. In addition, he has been associated as a guest lecturer with The University of San Francisco as well as UC Berkeley Extension. He has also contributed to organizations in achieving awards such as Call Center Magazine Product of the Year, Frost & Sullivan Application Service of the Year and the J.D Power and Associates Certified Call Center of Excellence.
Volunteer Activities & Other Credentials
A finance and real estate graduate from the Appalachian State University, Jim is a part of the Finance Board at the West Market Street United Methodist Church. He is also the past President - Bluffs at Richland Creek. Furthermore, he is associated with the Boy Scouts of America as a Den Leader. In addition, Jim has undertaken independent courses on the ‘Principles of Persuasion’ based on the works of Dr. Robert Cialdini.
