Professional summary

I've spent my career developing highly effective post-sales customer focused organizations. With a passion for customer success, my strategies are focused on high customer satisfaction, increased customer lifetime value, and the development of a loyal customer advocate base that result in increased revenue and decreased operational costs.

Over my more than 20 years of experience I've developed an approach to surface what customer success truly means, and then focus on the purpose, people, process and platforms necessary to make it reality.

Engagement overview

It really depends on what you need.