Professional summary

I help small businesses achieve operational excellence.

I've been studying process improvement for over twenty years. I have a Master's degree in Quality Assurance and advanced training and certifications in Lean, Six Sigma, TQM, Business Process Management, ISO 9001, Baldrige and more.

What Do I Do?

I help small businesses transform business processes into scalable, efficient, repeatable systems. I enjoy the challenge and process of innovation – using my proprietary “Process Innovation Canvas,” and leveraging tools from Six Sigma, Lean, BPM and Creative Problem Solving. I have a unique ability to “see” business processes and translate that vision into actions to drive improvement.

Why Do I Do This? Good processes are

Engagement overview

Strategy session, scoping, analysis, design, implementation


• Parallon Business Services
• Asurion

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Areas of expertise