Craig Paxson

I help small businesses achieve operational excellence.

I've been studying process improvement for over twenty years. I have a Master's degree in Quality Assurance and advanced training and certifications in Lean, Six Sigma, TQM, Business Process Management, ISO 9001, Baldrige and more.

What Do I Do?

I help small businesses transform business processes into scalable, efficient, repeatable systems. I enjoy the challenge and process of innovation – using my proprietary “Process Innovation Canvas,” and leveraging tools from Six Sigma, Lean, BPM and Creative Problem Solving. I have a unique ability to “see” business processes and translate that vision into actions to drive improvement.

Why Do I Do This? Good processes are Read more

I help small businesses achieve operational excellence.

I've been studying process improvement for over twenty years. I have a Master's degree in Quality Assurance and advanced training and certifications in Lean, Six Sigma, TQM, Business Process Management, ISO 9001, Baldrige and more.

What Do I Do?

I help small businesses transform business processes into scalable, efficient, repeatable systems. I enjoy the challenge and process of innovation – using my proprietary “Process Innovation Canvas,” and leveraging tools from Six Sigma, Lean, BPM and Creative Problem Solving. I have a unique ability to “see” business processes and translate that vision into actions to drive improvement.

Why Do I Do This? Good processes are the key to any well-run business. Too many times, businesses are so busy working in their business, they do not have time to work on their business. I provide the tools and expertise to help you improve your operational processes.

Who Do I Help? I help process owners at large organizations and small business. These process owners know their business, but pressures force them to work in their business and don’t allow them to work on their business.

How I Help

Consulting Services - I guide you through the Process Innovation Framework to make dramatic improvements in targeted processes.

Education - from Lunch and Learn and community Breakfast and Books to targeted training sessions or workshops, I train your staff in process improvement, operations, and innovation.

Strategy session, scoping, analysis, design, implementation

• Parallon Business Services
• Asurion

• Parallon Business Services
• Asurion