James Reames

James Reames

Process Improvement Specialist | Lean Six Sigma Master Black Belt

In person: New York

Skype, ooVoo

1-866-511-1898 x9738


Mon - Fri, 10AM - 8PM (ET). By appointment.

    Key clients

Verizon Communications      IBM

Dow Chemical          

Areas of expertise

Lean Six Sigma, Malcolm Baldrige Performance Excellence Criteria, Quality Training

Professional summary

James Reames is Co-Founder and Master Black Belt of ProcessGPS, LLC, a partnership firm specializing in Lean Six Sigma implementation. He has over 26 years of experience in the field of Quality, supporting all types of organizations in achieving breakthrough performance through problem-solving, process improvement, and process design/re-design. He has served on the Board of Examiners for the Malcolm Baldrige Performance Program for 11 years (1995-2002, 2010-2011, 2013) and has assisted organizations in applying the Baldrige Criteria for Performance Excellence.

James works with large (Fortune 50) and medium-size organizations struggling with outdated processes that are not meeting competitive challenges or that are failing to satisfy customers. His preferred methodology is to advise senior leadership of the importance of strategy linkage to process improvement projects to avoid the bottomless pit of unfocused improvement that doesn’t grow the bottom line. Appropriate integration of all improvement efforts to strategic objectives ensures that the time spent is value-added. His company’s interactive and participatory process simulation, “BetterEx,” has been well-received by scores of organizations and in a single day demonstrates to all types of employee groups the very basic and common-sense approaches to understanding how bad processes get in the way of good people.

He has worked both internally as a Director of Continuous Improvement and externally as a Master Black Belt (MBB) since 1992. James has two MBB certifications: GE Capital (1999) and IBM (2003), and has worked with organizations in this capacity for 18 years. He is a graduate of the U.S. Air Force Academy (BS, Physics); University of Columbia (MBA); and New York University Polytechnic School of Engineering (MS, Telecommunications Management). He and his business partner, Gabriel Kemeny, have authored more than a dozen articles that are posted on their website, and James has served as an ambassador for the Malcolm Baldrige Performance Excellence Program, making numerous presentations on the comprehensiveness of the Criteria for Performance Excellence. In his role as an Examiner, he has served on ten site visits for award finalists.

Engagement overview

Duration and cost of an engagement depends on the scope of work, identified during the initial consultation.


• LG Services
• Dow Chemical
• Arrow Electronics
• Merck Pharmaceuticals
• Verizon
• Canon Financial Services
• Public Service Electric & Gas.