Case Study: Billing Solution Replacement
Thercio Brandao
Thercio Brandao
Client

T-Mobile USA

Problem

T-Moble needed to improve its customer experience and operational efficiencies. It's current costs for operating the current BSS stack from AMDOCS were considered prohibitive given the ambitious plans T-Mobile had for introduction of new services with agility and competitive rates.

Solution

Joined the Ericsson engagement team as an Account Commercially Responsible (ACR) to engage with T-Mobile during the RFP process to design and propose a Managed Services solution for the proposed new BSS stack from Ericsson. I led a team of consultants who dimensioned a 6-year operations and application development, presented to the sub-C and C-level executives at T-Mobile and guided the negotiations and commercial discussions for this particular Statement of Work.

Result

Ericsson has won a contract with T-Mobile to improve its business and IT billing processes to drive further growth and market differentiation. The update will include all branded T-Mobile and MetroPCS customers with a long-term managed services agreement for Service Agility based on Ericsson's pre-integrated OSS/BSS software suite.

With this breakthrough solution, T-Mobile will be able to quickly and flexibly introduce new services, accelerating the ability to advance customer satisfaction. In addition, T-Mobile customers will gain real-time billing visibility and full control over account service changes. This will result in a streamlined customer experience as well as reduced overall operational costs for T-Mobile.