Case study: Transforming and Motivating Individuals and Teams: Grow Your Mind and Spot Some Strengths
Rachel Gorman
Rachel Gorman

NYC Hospital Team: Pediatric Administrators, Managers and Patient Care Staff


People choose to work in healthcare because they care about people and want to make a difference. Whether you are a doctor, a nurse, a social worker, chaplain, administrator or service staff, you entered this "helping profession" to serve others and make a difference in people's lives.

Over time, the daily grind of work gets in the way. Individuals and teams get bogged down with red tape and their ever growing "to do" list. Short on time and patience, the original passion for people and caring is forgotten.

With stress, complaints enter into the equation, and this complaining becomes highly contagious, infecting and affecting all of those they come into contact with -- colleagues, patients, families and staff.


I was initially hired to deliver a workshop to a team of administrators, managers and patient care staff as it was reported the team was feeling highly stressed and burned out. The individuals and teams were not feeling strongly connected to their work or each other.

The workshop shared the science of positive psychology and social sciences. The science was brought to life with examples and exercises on how we can think and act differently to become happier, healthier and more productive at work and in life.

Each person left the workshop with simple tools and techniques to use in their daily lives.


The one-time workshop was very well received and a full day training for staff and coaching for the head administrator was requested to continue the learning and enhance benefits.

After the workshop, staff showed a positive a shift in their thinking and behaviors, a few remarked that they had an "ah ha" moment, realizing, in fact, they had lost sight of what mattered most to them and this workshop helped bring that back to the forefront.

With follow up at 3 days, 3 weeks and 3 months post-training, participants shared that they felt the workshop had a positive impact on them personally and professionally. Several participants had taken steps themselves to further their learning on the topics introduced.

Eager to continue what was ignited in the workshop, the leader has asked for a full-day team building professional development training.

With small changes in thinking and behavior, the team reports more happiness and motivation, better team dynamics, and higher quality patient care.