Richard Ouellette

Richard is a process improvement leader with extensive results oriented experience in healthcare organizations focusing on the identification, design and implementation of strategies to respond to strategic and operational opportunities & threats.

In the past, Richard has served as the Vice President and Chief Operating Officer of Clini Tech Services, Inc., a multi hospital joint venture commercial laboratory that he was instrumental in starting. He engineered and architected the MAST (Management Accountability, Staffing & Service Tracker) and QlikLab business intelligence tools and the Lazarus Data Pump, a universal interface engine.

His expertise includes:

• Certified Lean Six Sigma Master Black Belt
• Post-merger Integration
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Richard is a process improvement leader with extensive results oriented experience in healthcare organizations focusing on the identification, design and implementation of strategies to respond to strategic and operational opportunities & threats.

In the past, Richard has served as the Vice President and Chief Operating Officer of Clini Tech Services, Inc., a multi hospital joint venture commercial laboratory that he was instrumental in starting. He engineered and architected the MAST (Management Accountability, Staffing & Service Tracker) and QlikLab business intelligence tools and the Lazarus Data Pump, a universal interface engine.

His expertise includes:

• Certified Lean Six Sigma Master Black Belt
• Post-merger Integration
• Interim Management
• System Integration & Consolidation
• Business Intelligence Decision Support Systems
• CMS CLIA Sanction Response Management
• Hospital & Commercial Laboratories

Richard is a fellow in the American College of Healthcare Executives and a certified Medical Technologist with the American Society of Clinical Pathologist. He is an Adjunct Professor for Healthcare Finance and Information Systems at Assumption College, Worcester, Massachusetts. He holds a Bachelors degree (cum laude) from the University of Southern Maine and a Masters degree in Healthcare Management from the University of Missouri Columbia.

Laboratory Operational Audits & Improvement
    • Staffing & Production Management
    • Test Volumes Reconciliation (Billed Tests)
    • Cost Analysis - Labor, Supplies, Other
    • Information Systems - Capacity, Functionality & Support of Management
    • Space Utilization & Process Flow
    • Outreach (if applicable) & Customer Satisfaction

• Affiliated Computer Services, Inc. Dallas, TX
• Allegheny County Department of Human Services, Office of Behavioral Health Pittsburgh, PA
• Ancilla Health System South Bend, IN
• AO Eyewear USA Southbridge, MA
• Association of Public Health Laboratories Silver Spring, MD
• Barry Dunn Portland, ME
• Baystate Health Care System Springfield, MA
• Bronx Children’s Psychiatric Center Bronx, NY
• Burbank Hospital Fitchburg, MA
• California Department of Corrections Vacaville, CA
• Capital Healthcare System Trenton, NJ
• Catholic Medical Center Manchester, NH
• Centers For Disease Control Atlanta, GA
• Chi Laboratory Systems, Inc. Midway, UT
• Church Hospital Baltimore, MD
• Cincinnati Children's Hospital Medical Center Cincinnati, OH
• CliniTech Services, Inc. Worcester, MA
• Colaborate Tampa, FL
• Columbia Hospital for Women Washington, DC
• Commission on Mental Health Washington, DC
• Compass Group Cincinnati, OH
• Dade Behring, Inc. Deerfield, IL
• DaVita, Inc. Orlando & Fort Lauderdale, FL
• Day Kimball Hospital Putnam, CT
• Deaconess Nashoba Hospital Ayer, MA
• Deaconess Waltham Hospital Waltham, MA
• Elliot Hospital Manchester, NH
• Ellis Hospital Schenectady, NY
• Emerson Hospital Concord, MA
• ENT Billing Associates Worcester, MA
• Family Services of Central Massachusetts Worcester, MA
• FTI Healthcare Brentwood, TN
• FULD Medical Center Trenton, NJ
• Gerber Alley, Inc. Norcross, GA
• Glover Memorial Hospital Needham, MA
• Good Samaritan Hospital Baltimore, MA
• Harbor Hospital Baltimore, MD
• Health Alliance With Physicians, Inc. Leominster, MA
• Impart Group, Inc. Boston, MA
• Kaiser Permanente Redwood City, CA
• Katz & Associates, Inc. Southborough, MA
• Laboratory Corporation of America, Inc. Seattle, WA
• LabReach Consulting, Inc. Newburyport, MA
• Lemuel Shattuck Hospital Jamaica Plain, MA
• Leominster Hospital Leominster, MA
• Lowell General Hospital Lowell, MA
• Lucile Packard Children's Hospital Stanford, CA
• MA State Laboratory Institute Jamaica Plain, MA
• Management Resource Group, Inc. Southbury, CT
• Maryland General Hospital Baltimore, MD
• Massachusetts Department of Public Health Boston, MA
• Massachusetts Hospital School Canton, MA
• Medimetrix Group, Inc. Cleveland, OH
• MediLabs, Inc. Valley Cottage, NY
• Mercer Medical Center Trenton, NJ
• Mercy Medical Center Roseburg, OR
• Millennia III Westport, CT
• Ministry of Health Services Windhoek, Namibia (Africa)
• Mt. Ascutney Hospital Windsor, VT
• Namibia Institute of Pathology Windhoek, Namibia (Africa)
• Nesbitt Memorial Hospital Kingston, PA
• New England Baptist Hospital Boston, MA
• New England Deaconess Hospital Boston, MA
• Nichols Management Group, Inc. York, ME
• NYU Downtown Hospital New York, NY
• Oswego Hospital Oswego, NY
• Oxford Immunotec Marlborough, MA
• Park City Solutions, Inc. Midway, UT
• Pennant Laboratory WilkesBarre, PA
• Path Lab, Inc. Portsmouth, NH
• Polaris Capital Management, Inc. Boston, MA
• Private Health Care Systems, Inc. Waltham, MA
• Princeton Medical Center Princeton, NJ
• Public Health Resource Group Portland, ME
• Reynolds & Company New York, NY
• Safety Kleen, Inc. Chicago, IL
• Seacoast Laboratory Data Systems, Inc. Portsmouth, NH
• St. Joseph Community Hospital Mishawaka, IN
• St. Elizabeth's Hospital Washington, DC
• St. Joseph Regional Medical Center South Bend, IN
• St. Thomas Hospital Nashville, TN
• Stanford Medical Center Stanford, CA
• South Shore Hospital South Weymouth, MA
• Swedish Medical Center Seattle, WA
• Technical Assistance Collaborative, Inc. Boston, MA
• Tewksbury Hospital Tewksbury, MA
• Tiverton Consulting Group, Inc. Boston, MA
• UMASS Memorial Medical Center Worcester, MA
• UMDNJ Newark, NJ
• Union Memorial Hospital Baltimore, MD
• University of Texas Southwestern Medical Center Dallas, TX
• UTMB Health Care System, Inc. Houston, TX
• UTSW University of Texas Southwestern Dallas, TX
• VeriPath, Inc. Dallas, TX
• V.T. Regina & Associates Dedham, MA
• Westborough State Hospital Westborough, MA
• Western Massachusetts Hospital Westfield, MA
• Wilkes-Barre General Hospital Wilkes-Barre, PA
• Winchester Hospital Winchester, MA
• Wishard Health Services, Inc. Indianapolis, IN
• Wyoming Valley Health Care System, Inc. Wilkes-Barre, PA

• Affiliated Computer Services, Inc.  Dallas, TX
    • Allegheny County Department of Human Services, Office of Behavioral Health  Pittsburgh, PA
    • Ancilla Health System  South Bend, IN
    • AO Eyewear USA  Southbridge, MA
    • Association of Public Health Laboratories  Silver Spring, MD
    • Barry Dunn  Portland, ME
    • Baystate Health Care System  Springfield, MA
    • Bronx Children’s Psychiatric Center  Bronx, NY
    • Burbank Hospital  Fitchburg, MA
    • California Department of Corrections  Vacaville, CA
    • Capital Healthcare System  Trenton, NJ
    • Catholic Medical Center  Manchester, NH
    • Centers For Disease Control  Atlanta, GA
    • Chi Laboratory Systems, Inc.  Midway, UT
    • Church Hospital  Baltimore, MD
    • Cincinnati Children's Hospital Medical Center  Cincinnati, OH
    • CliniTech Services, Inc.  Worcester, MA
    • Colaborate  Tampa, FL
    • Columbia Hospital for Women  Washington, DC
    • Commission on Mental Health  Washington, DC
    • Compass Group  Cincinnati, OH
    • Dade Behring, Inc.  Deerfield, IL
    • DaVita, Inc.  Orlando & Fort Lauderdale, FL
    • Day Kimball Hospital  Putnam, CT
    • Deaconess Nashoba Hospital  Ayer, MA
    • Deaconess Waltham Hospital  Waltham, MA
    • Elliot Hospital  Manchester, NH
    • Ellis Hospital  Schenectady, NY
    • Emerson Hospital  Concord, MA
    • ENT Billing Associates  Worcester, MA
    • Family Services of Central Massachusetts  Worcester, MA
    • FTI Healthcare  Brentwood, TN
    • FULD Medical Center  Trenton, NJ
    • Gerber Alley, Inc.  Norcross, GA
    • Glover Memorial Hospital  Needham, MA
    • Good Samaritan Hospital  Baltimore, MA
    • Harbor Hospital  Baltimore, MD
    • Health Alliance With Physicians, Inc.  Leominster, MA
    • Impart Group, Inc.  Boston, MA
    • Kaiser Permanente  Redwood City, CA
    • Katz & Associates, Inc.  Southborough, MA
    • Laboratory Corporation of America, Inc.  Seattle, WA
    • LabReach Consulting, Inc.  Newburyport, MA
    • Lemuel Shattuck Hospital  Jamaica Plain, MA
    • Leominster Hospital  Leominster, MA
    • Lowell General Hospital  Lowell, MA
    • Lucile Packard Children's Hospital  Stanford, CA
    • MA State Laboratory Institute  Jamaica Plain, MA
    • Management Resource Group, Inc.  Southbury, CT
    • Maryland General Hospital  Baltimore, MD
    • Massachusetts Department of Public Health  Boston, MA
    • Massachusetts Hospital School  Canton, MA
    • Medimetrix Group, Inc.  Cleveland, OH
    • MediLabs, Inc.  Valley Cottage, NY
    • Mercer Medical Center  Trenton, NJ
    • Mercy Medical Center  Roseburg, OR
    • Millennia III  Westport, CT
    • Ministry of Health Services  Windhoek, Namibia (Africa)
    • Mt. Ascutney Hospital  Windsor, VT
    • Namibia Institute of Pathology  Windhoek, Namibia (Africa)
    • Nesbitt Memorial Hospital  Kingston, PA
    • New England Baptist Hospital  Boston, MA
    • New England Deaconess Hospital  Boston, MA
    • Nichols Management Group, Inc.  York, ME
    • NYU Downtown Hospital  New York, NY
    • Oswego Hospital  Oswego, NY
    • Oxford Immunotec   Marlborough, MA
    • Park City Solutions, Inc.  Midway, UT  
    • Pennant Laboratory  WilkesBarre, PA
    • Path Lab, Inc.  Portsmouth, NH
    • Polaris Capital Management, Inc.  Boston, MA
    • Private Health Care Systems, Inc.  Waltham, MA
    • Princeton Medical Center  Princeton, NJ
    • Public Health Resource Group  Portland, ME
    • Reynolds & Company  New York, NY
    • Safety Kleen, Inc.  Chicago, IL
    • Seacoast Laboratory Data Systems, Inc.  Portsmouth, NH
    • St. Joseph Community Hospital  Mishawaka, IN
    • St. Elizabeth's Hospital  Washington, DC
    • St. Joseph Regional Medical Center  South Bend, IN
    • St. Thomas Hospital  Nashville, TN
    • Stanford Medical Center  Stanford, CA
    • South Shore Hospital  South Weymouth, MA
    • Swedish Medical Center  Seattle, WA
    • Technical Assistance Collaborative, Inc.  Boston, MA
    • Tewksbury Hospital  Tewksbury, MA
    • Tiverton Consulting Group, Inc.  Boston, MA
    • UMASS Memorial Medical Center  Worcester, MA
    • UMDNJ  Newark, NJ
    • Union Memorial Hospital  Baltimore, MD
    • University of Texas Southwestern Medical Center  Dallas, TX
    • UTMB Health Care System, Inc.  Houston, TX
    • UTSW University of Texas Southwestern  Dallas, TX
    • VeriPath, Inc.  Dallas, TX
    • V.T. Regina & Associates  Dedham, MA
    • Westborough State Hospital  Westborough, MA
    • Western Massachusetts Hospital  Westfield, MA
    • Wilkes-Barre General Hospital  Wilkes-Barre, PA
    • Winchester Hospital  Winchester, MA
    • Wishard Health Services, Inc.  Indianapolis, IN
    • Wyoming Valley Health Care System, Inc.  Wilkes-Barre, PA