Rosanne Dausilio

Rosanne Dausilio

Customer Service Expert
http://www.amazon.com/Rosanne-DAusilio/e/B003NF4VKE
Communication

In person: Manassas, VA

Skype, Magic Jack

1-866-511-1898 x1649

Availability

Mon - Fri, 8:30AM - 4:30PM (ET). By appointment.

    Key clients


Target               

Areas of expertise

Customer Service Expert, Master Trainer, Executive Coach

Professional summary

I'm the customer service expert known as the "champion for the human" in a high tech world. I have been providing needs assessments and customized, live customer service/people skills' trainings internationally, as well as university certification from Purdue University's Center for Customer Driven Quality. I've also written 10 books - 9 on customer service and one on motivation and inspiration. I am an industrial psychologist by profession which means I know the pulse of companies and their people. I do consulting, coaching, trainings, and keynote speak as well as contribute monthly columns for online magazines such as SupportIndustry.com and NearshoreAmericas.com My goals are to find the human in everyone, make a contribution on the planet, and not stop before the miracle.

Specialties: Customer Service Expert, creating relationships, rapport building, conflict resolution, communication, coaching

Engagement overview

Coaching is for an hour, usually a series of 6 sessions to begin at a rate of $500 per hour over the phone, Skype or Magic Jack.  Keynote speaking is $7500 plus expenses.

Clients

• Burlington Northern Santa Fe Railroad
• Dayton Hudson Corporation - Target Stores
• Central Vermont Public Service
• Delta Air Lines
• Arrowwood Resort
• Astra Pharmaceuticals
• United Illuminating Company
• Unilever - North America
• FIK International
• Bristol West Insurance Company
• Albany Medical College
• Lakewood Homes