Professional summary

I'm the customer service expert known as the "champion for the human" in a high tech world. I have been providing needs assessments and customized, live customer service/people skills' trainings internationally, as well as university certification from Purdue University's Center for Customer Driven Quality. I've also written 10 books - 9 on customer service and one on motivation and inspiration. I am an industrial psychologist by profession which means I know the pulse of companies and their people. I do consulting, coaching, trainings, and keynote speak as well as contribute monthly columns for online magazines such as and My goals are to find the human in everyone, make a contribution on the planet,

Engagement overview

Coaching is for an hour, usually a series of 6 sessions to begin at a rate of $500 per hour over the phone, Skype or Magic Jack.  Keynote speaking is $7500 plus expenses.


• Burlington Northern Santa Fe Railroad
• Dayton Hudson Corporation - Target Stores
• Central Vermont Public Service
• Delta Air Lines
• Arrowwood Resort
• Astra Pharmaceuticals
• United Illuminating Company
• Unilever - North America
• FIK International
• Bristol West Insurance Company
• Albany Medical College
• Lakewood Homes


Rosanne's sessions with our Call Center Management are a strong review for seasoned team leaders, and an important start for newer staff. Her style is dynamic and involving and focuses on the how to's of hearing and addressing customer concerns in each and every call.

Rae A. Carter, Director, Guest Credit Relations Dayton Hudson Corporation

My name is Lisa Prendergast and I have been working as a program manager for DCI, a division of Shared Insights for the past 7 years. We are a company that provides information services for IT Professionals and as part of that business model, we run several conferences per year.

I have had the pleasure of working with Rosanne D'Ausilio for the past 6 years. She has been a consistent speaker and advisory board member for our annual Help Desk Professionals Conference. Her speaking ability is incredible and her deliverables are always met early or on time.

Rosanne is a valuable asset to our Help Desk Professionals Conference and has delivered both break out sessions as well as ? day seminars. Her presentation skills in both types of settings are exceptional. She interacts with the audience and provides them with information they can immediately implement upon return to their office.

She scores amongst the highest of DCI speakers, usually scoring a prefect 10 out of 10. At this past year's conference, she had an elevated role as a track host where she was responsible for providing attendees guidance, education and advice on each session represented in her track. She was a perfect fit for such a role and was remarkable.

I highly recommend Rosanne D'Ausilio for a speaking engagement.

Lisa Prendergast, Senior Program Manager DCI, a division of Shared Insights

Excellent keynote presentation! Very practical approach to industry issues; content was perfect. Well received, highest evaluations!

Amy H. Thistle, Conference Director Call Center eXchange

Rosanne D'Ausilio is a vibrant, knowledgeable and personal speaker on all matters of maximizing productivity from your Call Center Agents. She moves the audience to want to be their best in supporting customers by showing them simply how to do it.

Pete McGarahan, Chairman Help Desk 2000

Her presentation is filled with fresh ideas to build CSRs' enthusiasm, competence, and confidence. There's something you can use in her every sentence.

Mark W. Brodsky, President Ulysses Training Corporation

As the chair of conferences and conference tracks I see a lot of speakers--both effective and poor ones. Rosanne is one of the best speakers at our events, and consistently receives a score of "10" every time she speaks. She contributes a lot to our events and goes above and beyond our expectations.

Ivy Meadors, CEO High Tech High Touch Solutions, Inc.

Rosanne D'Ausilio has energized the human side of today's contact center! Her book, "Wake Up Your Call Center" is a true call to excellence and her frequent presentations to managers and agents elevate, motivate and inform her audiences. Rosanne's passion for her subject, along with her dynamic speaking style, have given her a unique position among industry keynoters worldwide.

Bruce L. Belfiore, President & CEO BenchmarkPortal, Inc.

Excellent, powerful presentation and speaker. Great ability to field questions and tie into presentation.

Mark Sessions, Customer Service Manager 3M - Health Information Systems

Fantastic! Rosanne is a dynamic speaker, really gets you involved. Can't wait to share info with my group.

Peter Cardinale, Mgr, North America IS Division AVNET

Customer service quality is attained through people. Rosanne D'Ausilio's style of training focuses on your people and is delivered in an invigorating and interactive fashion. It had a tremendous impact on our call center staff and we realized immediate positive results. It is training by an experienced professional that is well worth the investment in your people.

John K. LaFaso, Manager of Customer Relations Central Vermont Public Service Corp.