Profile

Professional summary

Dr. Jeff Kaplan has been working in the fields of education and psychology for 25 years. Jeff has spent the majority of the last 15 years coaching, training and consulting. He has developed and facilitated over 200 training programs on team development, communication/assertiveness, interpersonal dynamics, and corporate wellness; coached over 200 managers and executives on issues related to emotional intelligence, particularly self & organizational awareness, executive presence, and relationship management.

Jeff is the co-founder of Habit Change, a Whole Life Health Company. He has worked with directors and senior level executives of medium and large sized companies across the United States and Europe. He used his “heart based leadership”

Engagement overview

Engagement is for one-year -- includes 360 assessment, analysis and review, onsite half-day planning & review meeting, bi-weekly phone coaching (with optional in-person meetings if local to Philadelphia), Development Plan, 3 & 6-month follow up.

Clients

Jeff has consulted with organizations in healthcare, manufacturing, biotech, pharmaceuticals, education, law, government, and others, receiving local and national media coverage (SmartCEO, Philadelphia Inquirer, Philadelphia Business Journal as well as various other media)

Partial list of clients:
• Agilent Technologies
• AgustaWestland
• Allen and Company
• Amtrak
• Anheuser-Busch
• Armstrong
• Arthex
• AstraZeneca
• Bank of America/MBNA
• Bayada Home Health Care
• BravoSolution
• Brother International
• Cabrini College
• Cavallo Auto Body
• Central Montgomery MH-MR
• Children’s Choice
• Comcast
• Concern Foster Care
• Crefeld School
• Crozer Keystone Health System
• Dansko Shoes
• Delaware County Intermediate Unit #25
• Delaware Investments
• Eli Lilly and Company
• Enterprise Rent-A-Car
• Executive Office Link
• Given Imaging
• GlaxoSmithKline
• HOPE Veterinary Specialists
• Internal Revenue Service
• International Coaching Federation (6th Annual Conference, August 2001)
• International Society for Alternative Medicine (Training held at Omega Institute)
• Jefferson Health System
• Johns Hopkins University School of Medicine
• Kulicke and Soffa Industries
• Lankenau Hospital
• Lihn Center for Psychology
• Lincoln Investment
• Lincoln Financial Group
• Main Line Health
• McCloskey & Faber
• Medical College of Pennsylvania
• MentorCoach
• Merck Pharmaceuticals
• Merrill Lynch
• Methacton School District
• Micromet
• Mind Body Connection
• Morgan Stanley
• NACS – The Association for Convenience and Petroleum Retailing
• New Core Banking System
• Newell RubbermaidMontgomery Family Practice
• Norristown School District
• Northwestern Corporation
• Northwestern Mutual Financial Network
• Pennsylvania Community Providers Association
• Pennsylvania Society of Health Systems Pharmacist
• Pfizer Pharmaceuticals
• PJM Interconnection
• PrintMail Systems
• Professional Business Network
• RBC
• Real Estate Companies: Weirchert, Bellevue Homes, Prudential Rittenhouse, Fox & Lazo, Roach Wheeler
• Rehabilitation Educational Services
• Ricoh America Corporation
• SciQuest
• Sellars Absorbent Products
• Service Master TBS
• Showboat Hotel and Casino
• Skanska
• Somerset Medical Center
• Spring Haven Center
• Springfield School District
• Standard Steel
• Skytop Lodge & Resort
• Strategic Vision Solutions
• Tau Kappa Epsilon Fraternity
• Temple University Health System
• Temple University (various departments)
• Thomas Jefferson University Hospital
• Tri-State Society for Cardiovascular and Pulmonary Rehabilitation
• Tsoules, Sweeney,, and Martin, LLC
• Tyco Electronics
• Unionville-Chadds Ford School District
• University of Pennsylvania, Human Resources
• Upper Merion School District
• UnitedHealth Group
• Valley Forge Sewer Authority
• Vanguard Group
• Vanguard Cruises and Tours
• Verizon Wireless
• Villanova University
• Wallingford Swarthmore School District
• Waste Communications
• Wawa, Inc.
• West Chester University
• Wharton Business School
• William Penn School District

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Areas of expertise
Key clients
  • Bank of America Corp.
  • J.P. Morgan Chase & Co.
  • Verizon Communications
  • Morgan Stanley
  • UnitedHealth Group
  • Merrill Lynch
    • Pfizer
Insights

Question: Should we resuscitate or kill a 360-degree feedback process?

The problem isn’t with the 360 itself it’s with the way it was implemented. The new problem is distrust in the environment, not just around 360 but most likely it has generalized into leadership development.

Over the next year focus on rebuilding trust – provide people an opportunity to air concerns, provide suggestions and ask questions. Really listen to them. Demonstrate changes through... Read more

Topics:
Testimonials

The only thing that is constant in health care is change. Organizations that learn to master change, and even embrace it, will be the most successful. Jeanes Hospital has been in the throes of big changes, and we engaged Dr. Jeff Kaplan & Associates to coach us through some major transitions. His team of executive leaders facilitated a retreat for our leadership team, and the resulting energy and focus helped us power through our challenges. Even now, as new changes and challenges arise, we are better equipped to understand them and handle them effectively. Dr. Kaplan's team prepared by interviewing our leaders to gain insight into our needs, and to tailored our retreat for maximum gain. My senior executives and I have also benefited from Dr. Kaplan's individual coaching to support us during a growth period. His coaching has provided us with the tools and the talent we need to continue adapting to health care's challenges

Linda J. Grass, President & CEO Jeanes Hospital

Jeff Kaplan exceeded the expectations of all in the classroom. Employees dug deeper than expected, had realizations that broadened their outlooks and learned new skills for dealing with challenging situations. The staff were engaged by the content and transformed by the process. I highly recommend Jeff for working with your staff. Due to the success of Jeff's Coaching Skills Training program we made it required training for everyone on the leadership track

Lisa LoMonaco, MS, Human Resources Training County of Chester

Jeff was instrumental in developing and delivering content that directly and immediately impacts how our employees do their jobs and interact with our stakeholders. The program feedback was tremendous - particularly on Jeff's humorous yet realistic approach to dealing with difficult participants. Even the stakeholders have noticed and commented on the improvements in their experience and the outcomes of the meetings

Janell Fabiano, Human Resources Energy Industry

The Executive Health Retreat led by Jeff Kaplan was the best gift I could possibly give to my executive team

Ed Forst, CFP, President & CEO Lincoln Investment Planning, Inc.