Antoinette Forth

Antoinette Forth is a strategic mentor and customer experience executive with a well-rounded knowledge of the outsourcing industry and a true talent for reinvigorating sales and business operations, often conceptualizing lucrative partnerships that increase revenues to unprecedented levels. Determined to remain on the cutting-edge and refusing to accept the status quo, Antoinette thrives on challenges that focus on process improvement and problem-solving to perfect the customer journey across multiple touchpoints over time.

Her passion is to transform the typical supplier-client relationships into lifelong, productive and valued partnerships.  During her outsourcing career she attained a 90%+ client retention rate as a result of her inexhaustible Read more

Antoinette Forth is a strategic mentor and customer experience executive with a well-rounded knowledge of the outsourcing industry and a true talent for reinvigorating sales and business operations, often conceptualizing lucrative partnerships that increase revenues to unprecedented levels. Determined to remain on the cutting-edge and refusing to accept the status quo, Antoinette thrives on challenges that focus on process improvement and problem-solving to perfect the customer journey across multiple touchpoints over time.

Her passion is to transform the typical supplier-client relationships into lifelong, productive and valued partnerships.  During her outsourcing career she attained a 90%+ client retention rate as a result of her inexhaustible initiatives that strengthened relationships through transparent contract negotiations and account governance. 

Antoinette has over 25 years of leadership experience in business process outsourcing (BPO) and customer relationship management (CRM).  Throughout her career, she has acted as a trusted mentor helping clients deal with business issues such as competitive pressures, changes in consumer loyalty, entry of new  communication channels, a stringent regulatory environment and process improvement/cost reduction.  She was instrumental assisting clients explore the efficacy of offshore servicing options for their businesses.  With deep BPO and CRM experience, Antoinette is an excellent resource for business leaders who want to explore ways to achieve improvements in efficiency , customer loyalty and profitability.

I bill on a project and deliverable basis.  Once I understand the scope of the challenge, I present a well thought-out solution document that outlines the approach to problem solving along with specific deliverables for agreed-upon milestones along the project path.  Each deliverable has a price associated with it and a start-up fee, based on the scope of work, is due upfront.  I bill separately as a pass-through for travel and extraordinary project expenses such as major printing, shipping and contracting with third parties.  I am known for my strategic intelligence and my 'get it done' approach to business.  I thrive in situations where I am called upon to solve complex problems that are hindering business growth or personnel development.

• $1.2B Global BPO (sales strategy, product development)
• Talent Management & HR Consulting Firm (product development)
• Business Process Management & Software (new vertical expansion)
• Healthcare Pricing Transparency (start-up)

• $1.2B Global BPO (sales strategy, product development)
• Talent Management & HR Consulting Firm (product development)
• Business Process Management & Software (new vertical expansion)
• Healthcare Pricing Transparency (start-up)