Professional summary

Antoinette Forth is a strategic mentor and customer experience executive with a well-rounded knowledge of the outsourcing industry and a true talent for reinvigorating sales and business operations, often conceptualizing lucrative partnerships that increase revenues to unprecedented levels. Determined to remain on the cutting-edge and refusing to accept the status quo, Antoinette thrives on challenges that focus on process improvement and problem-solving to perfect the customer journey across multiple touchpoints over time.

Her passion is to transform the typical supplier-client relationships into lifelong, productive and valued partnerships.  During her outsourcing career she attained a 90%+ client retention rate as a result of her inexhaustible

Engagement overview

I bill on a project and deliverable basis.  Once I understand the scope of the challenge, I present a well thought-out solution document that outlines the approach to problem solving along with specific deliverables for agreed-upon milestones along the project path.  Each deliverable has a price associated with it and a start-up fee, based on the scope of work, is due upfront.  I bill separately as a pass-through for travel and extraordinary project expenses such as major printing, shipping and contracting with third parties.  I am known for my strategic intelligence and my 'get it done' approach to business.  I thrive in situations where I am called upon to solve complex problems that are hindering business growth or personnel development.


• $1.2B Global BPO (sales strategy, product development)
• Talent Management & HR Consulting Firm (product development)
• Business Process Management & Software (new vertical expansion)
• Healthcare Pricing Transparency (start-up)


The single most important ingredient of a successful acquisition strategy is to "Know Thy Customer" on a macro and micro level.

Creating a persona for the individuals who make up your target market is a great way to understand your audience at the macro-level. Who are they? How do they learn? What entertains them? What is their motivation? What are their aspirations? What are their fears? Intim... Read more


What are you hoping to gain with growing your business to a 3 to 4 man operation? By capturing the new business that's currently available, will that new business help you achieve your profit goals or your vision for a larger company? Are you confident that you have maximized your earnings/profit potential with your current pricing model? Could you achieve the profit growth you want by changing... Read more