In person: Atlanta, GA

Skype, G+ Hangouts,

1-866-511-1898 x1807


Business hours (ET). By appointment.

    Key clients

Bank of America Corp.      AT&T

IBM      Apple

Safeway      Best Buy


Areas of expertise

Customer Experience, Service Design, Innovation

Professional summary

Mike has been helping companies solve problems for over 20 years starting with the customers' experience. His work in customer experience and customer experience design has taken him to more than 25 countries and impacted over 400 companies. Working with companies like IBM, founding his own company and consulting with organizations of all sizes around the world, he has nearly perfected the art of great customer experience design.

Where most companies take a "balance sheet" approach to problem resolution, it is the human element that ultimately moves the needle. And move the needle he has, by influencing over
1.5 Billion in sales and it was never about the dollars. Because customer experience design works for your business and for your customer.

Mike is a practicing consultant and global speaker for customer experience strategy and design. He has conducted more than 300 presentations and workshops around the world. And having studied internationally and worked in more than 25 countries, Mike is especially gifted at customizing topics to be culturally relevant for his audience.

Mike makes his home now in Atlanta where his company, Storyminers, is headquartered. He travels globally for consulting and speaking engagements geared toward helping businesses navigate big changes. The results? Lasting value for your business and your customer!

Specialties: Experience Design, Service Design, Customer Experience, Customer Service, Branding, Strategy, Innovation, Storymining, Speaking, Facilitation, Consulting, Retail, Hospitality, Healthcare

Engagement overview

Package of five 50-minute sessions = $2.5k (custom)
Retail Walk Abouts = $5k (half day + video report)
Keynotes = $15k (includes domestic travel)
Storymining = $25k + up
Experience Design = $50-$250k


• Adelman Travel
• Alternative Apparel
• Apple
• Association of National Advertisers
• Atlanta Tech Village
• AT&T
• Bank of America
• Bare International
• Beeline
• Best Buy
• Blackbaud
• Blackrock
• British Petroleum
• Childress Klein
• Clorox
• Contextual Information
• Coca-Cola
• Conarec
• Conner Partners
• Customer Experience Professionals Association
• Customer Experience World
• Danish Postal Service
• decisionpoint
• Delta Air Lines
• Diversakore
• Electronic Transaction Association
• EpiCity
• eSpeakers
• Fireside Natural Gas
• Future Stores
• G4
• Georgia State University
• Georgia Tech
• Goodwill Games
• Grupo, Inc.
• Habasit
• Holiday Inn
• HP
• Icebox
• Institute of Management Consultants
• International Sleep Products Association
• iPay Technologies
• Jacuzzi
• Jim Ellis Automotive
• kinko's
• Larson Juhl
• LeasePlan
• Levi's
• McDonald's
• Miller Zell
• Mystery Shopping Providers Association
• National Association of Industrial and Office Parks
• Nationwide Marketing
• Networld Alliance
• Northside Anesthesia Associates
• Ohmeda Medical
• PartnerTech
• Party City
• Piedmont Hospital System
• PlyMart
• Publix
• Retail Design Institute
• Safeway
• Signature Bank
• Southern Company
• Stimmt
• TimeTrade
• Touchpoint Dashboard
• Transitions
• Turner Broadcasting
• University of Phoenix (Apollo)
• Val-Pak
• Vanta
• VCSouth
• Veenendaal/Cave
• Vistage
• VOC Systems
• Wingate Inns
• World Business Research