Profile

Professional summary

Mike has been helping companies solve problems for over 20 years starting with the customers' experience. His work in customer experience and customer experience design has taken him to more than 25 countries and impacted over 400 companies. Working with companies like IBM, founding his own company and consulting with organizations of all sizes around the world, he has nearly perfected the art of great customer experience design.

Where most companies take a "balance sheet" approach to problem resolution, it is the human element that ultimately moves the needle. And move the needle he has, by influencing over
1.5 Billion in sales and it was never about the dollars. Because customer experience design works for your business and for your

Engagement overview

Package of five 50-minute sessions = $2.5k (custom)
Retail Walk Abouts = $5k (half day + video report)
Keynotes = $15k (includes domestic travel)
Storymining = $25k + up
Experience Design = $50-$250k

Clients

• Adelman Travel
• Alternative Apparel
• Apple
• Association of National Advertisers
• Atlanta Tech Village
• AT&T
• Bank of America
• Bare International
• Beeline
• Best Buy
• Blackbaud
• Blackrock
• British Petroleum
• Childress Klein
• Clorox
• Contextual Information
• Coca-Cola
• Conarec
• Conner Partners
• Customer Experience Professionals Association
• Customer Experience World
• Danish Postal Service
• decisionpoint
• Delta Air Lines
• Diversakore
• Electronic Transaction Association
• EpiCity
• eSpeakers
• Fireside Natural Gas
• Future Stores
• G4
• Georgia State University
• Georgia Tech
• Goodwill Games
• Grupo, Inc.
• Habasit
• Holiday Inn
• HP
• IBM
• Icebox
• Institute of Management Consultants
• International Sleep Products Association
• iPay Technologies
• Jacuzzi
• Jim Ellis Automotive
• kinko's
• KPMG
• Larson Juhl
• LeasePlan
• Levi's
• McDonald's
• MCI
• Miller Zell
• Mystery Shopping Providers Association
• National Association of Industrial and Office Parks
• Nationwide Marketing
• Networld Alliance
• Northside Anesthesia Associates
• Ohmeda Medical
• PartnerTech
• Party City
• Piedmont Hospital System
• PlyMart
• PNC
• Publix
• Retail Design Institute
• Safeway
• SAP
• Signature Bank
• SOHO HERO
• Southern Company
• Stimmt
• TimeTrade
• Touchpoint Dashboard
• Transitions
• TSYS
• Turner Broadcasting
• University of Phoenix (Apollo)
• UPS
• Val-Pak
• Vanta
• VCSouth
• Veenendaal/Cave
• Vistage
• VOC Systems
• Wingate Inns
• World Business Research

Insights

Customer experience is everything your brand does for your customers, everything your business processes to do them and how it makes them feel. Customer experience design is the art and science of shaping experience for customers so they appreciate it, remember it, and share it with their friends.

The "for" part includes those services that make life easier for your customers—the smiles that le... Read more

Testimonials

In 20 minutes, Mike laid out a roadmap for creating a unique experience for my talent discovery and activation process. He asked probing questions that made me think deeper about why I do what I do, and then shaped the story into something more meaningful than what I've been sharing thus far. I left our meeting with an action plan that I never thought about, and a deeper appreciation of my message.

Kene Illoenyosi, CEO Neat Works

Mike is a great speaker and presenter on Marketing and Branding. He is one of the best in the business. You cannot go wrong in using Mike. I promote him with great confidence.

Pat Haly, President of national Personnel Services ExecuNet

My responsibility is to feature speakers who engage us, make us think and offer best practices so our members feel like the meeting was a good investment of their time. Mike Wittenstein does that. His laid back style makes him easy to listen to and interact with. Mike took the time to get to know us and shared how to differentiate ourselves through customer experience. His presentation is a prime example of a good customer experience.

Joe Noonan, Director of Programs Business Marketing Association