I ran an SMB growing it from 2 to 120 people and understand that challenge very well.
The most effective “tool” is investing and building a special company culture. Specifically you must invest in people’s connection thus build a coherent, harmonious environment.
This environment will define your retention, growth and all hard KRI’s.
According to statistics that will increase productivity by 22%, profit by 27%, customer satisfaction by 38% and retention by 22%.
The best advice is to go through a transformational process where all employees would journey together from the space of an individual into a space of the collective. Sounds complex but it is not, we are wired by nature to be one whole...
If needed I'd be happy to elaborate.
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