The challenge with getting this type of quality advice can be very difficult. Most people outside of senior management are very reluctant to provide any type of feedback or advice in fear of being retaliated against them. They feel most surveys are not anonymous and feel somehow their candid (and maybe not popular) answers will get back to them in a negative way and will result in some sort of retaliation. Often the surveys are structured such that the requested information can be used to narrow in on who provided the answer and as a result they do not complete the survey accurately. Trying to have meetings in person will result is people NOT wanting to say anything as they do not want to sound like the bad apple and tattle tale.
You need to think really hard how to truly get anonymous results, maybe using an anonymous suggestion box or other mechanism. You may even start by asking the employees what they would recommend. You may find some great suggestions from people if you ask for it.
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