Experts in Customer Service 7 experts

Rosanne Dausilio

Rosanne Dausilio

Manassas, VA |

Customer Service Expert

I'm the customer service expert known as the "champion for the human" in a high tech world. I have been providing needs assessments and customized, live customer service/people skills' trainings internationally, as well as university certification from Purdue University's Center for Customer Driven Quality. I've also written 10 books - 9 on customer service and one on motivation and inspiration. I am an industrial psychologist by profession which means I know the pulse of companies and their people. I do consulting, coaching, trainings, and keynote speak as well as contribute monthly... Read more

Mike Wittenstein

Mike Wittenstein

Marietta, GA |

Retail Customer Experience Strategist and Designer at Storyminers

Mike has been helping companies solve problems for over 20 years starting with the customers' experience. His work in customer experience and customer experience design has taken him to more than 25 countries and impacted over 400 companies. Working with companies like IBM, founding his own company and consulting with organizations of all sizes around the world, he has nearly perfected the art of great customer experience design. Where most companies take a "balance sheet" approach to problem resolution, it is the human element that ultimately moves the needle. And move the needle he... Read more

Rick Barrera

Rick Barrera

Rancho Santa Fe, CA |

Marketing, Sales, Branding Expert, Deepening Customer Relationships to Maximize Revenue Growth | Best-selling Author

Rick Barrera is a nationally acclaimed speaker, marketing consultant and author, known throughout the Fortune 500 for his extraordinary speaking ability and his unique approach to brand building. His research on the strategies used by breakthrough brands like Apple, American Girl, Minute Clinic, Lexus, Google, Starbucks and ZipCar will change your thinking about marketing forever. Rick has helped hundreds of companies re-design their systems and implement a holistic approach to serving customers. In his newest bestselling book, Overpromise and Overdeliver: How to Design and Deliver... Read more

Sam Klaidman

Sam Klaidman

Framingham, MA |

Customer Value Creation + Customer Experience = Growth

Sam Klaidman is the Principal Adviser at Middlesex Consulting. He applies the methodologies and techniques associated with the Services Marketing and Customer Experience professions to assist his clients achieve their growth objectives by designing and commercializing new value-added services and the associated business transformations. In addition to a 20 year successful career as a leader of two high-tech, B2B, Customer Service organizations, Sam also utilizes his 20+ years hands-on experience in Engineering, Manufacturing, Consulting and General Management to help clients grow their... Read more

Bruce Honig

Bruce Honig

San Rafael, CA |

Helping Leaders Have Productive, Engaging & Inspiring Meetings/Off-Sites Through Facilitation & Training

I create and deliver opportunities for teams to make better decisions, be creative and work productively together. I have over 35 years experience as a meeting facilitator, corporate trainer and organizational development specialist. I have worked with most industries, most sizes and all levels, for profit and non-profit. • Facilitates strategic planning, ideation and product development meetings and retreats • Delivers and designs training programs including workshops in meeting management, customer service, creative thinking and problem solving • Facilitates team... Read more

Russ Lombardo

Russ Lombardo

Cary, NC |

Accomplished Software Sales Manager & Leader. I build, manage, train & motivate successful inside & outside sales teams.

Russ Lombardo is a specialist in Sales Management, Customer Relationship Management (CRM) and Sales Training. As President/Founder of PEAK Sales Consulting Russ background in sales and channel management with both large and small companies uniquely qualifies him to consult with inside and outside sales organizations and to assist anyone involved in sales to improve their selling skills, develop sales processes and use CRM technology to help them sell. Russ works with businesses to develop their Sales Processes, define CRM strategies, and design & deliver Sales Training programs, while... Read more

David Speakman

David Speakman

Gulf Breeze, FL |

Founder of Gulf Coast Business. 2013 Southeast Entrepreneurship Champion.

David Speakman has been working with businesses & organizations to help them successfully grow, improve & innovate for over a decade. Graduating in the top 5% from The University of Alabama's College of Commerce & Business Administration, David has earned 236 total college credits. In early 2013, David became the United States Southeast Entrepreneurship Champion and in the world’s most widely used academic Strategic Management simulation, David ranked in the Global Top 100. David Speakman has served as the Principal Business Consultant & Chief Marketing Officer (CMO) at Gulf Coast... Read more