Experts in Customer service

Top 7 experts
Rosanne Dausilio
Rosanne Dausilio

Manassas, VA | Customer Service Expert

I'm the customer service expert known as the "champion for the human" in a high tech world. I have been providing needs assessments and customized, live customer service/people skills' trainings internationally, as well as university certification from Purdue University's Center for Customer Driven Quality. I've also written 10 books - 9 on customer service and one on motivation and inspiration. I am an industrial psychologist by profession which means I know the pulse of companies and their people. I do consulting, coaching, trainings, and keynote speak as well as contribute monthly... Read more
Sam Klaidman
Sam Klaidman

Framingham, MA | Helping B2B companies grow service revenue as much as 33% per year by delivering your customer's desired outcomes

Sam Klaidman is the Principal Adviser at Middlesex Consulting. He applies the methodologies and techniques associated with the Services Marketing and Customer Experience professions to assist his clients achieve their growth objectives by designing and commercializing new value-added services and the associated business transformations. In addition to a 20 year successful career as a leader of two high-tech, B2B, Customer Service organizations, Sam also utilizes his 20+ years hands-on experience in Engineering, Manufacturing, Consulting and General Management to help clients grow their... Read more
Mike Wittenstein
Mike Wittenstein

Marietta, GA | Strategic Storyteller | Increasing Brand Visibility through Vivid Stories and Positive Customer Experience

Over three decades, Mike Wittenstein has successfully advised leaders and their teams during times of immense change. His robust story-driven process helps bring clarity to their stories, strategic plans, brands, reorganizations, customer experiences, and game plans. A serial innovator, Mike started one of the world's first digital agencies (GALILEO), customer experience practices (IBM), and a hybrid strategy/experience/story consultancy (Storyminers). He has advised leaders in specialty retail and healthcare, hospitality, professional services, associations, technology, and other... Read more
David Speakman
David Speakman

Gulf Breeze, FL | Founder of Gulf Coast Business

David Speakman has been working with businesses & organizations to help them successfully grow, improve & innovate for over a decade. Graduating in the top 5% from The University of Alabama's College of Commerce & Business Administration, David has earned 236 total college credits. In early 2013, David became the United States Southeast Entrepreneurship Champion and in the world’s most widely used academic Strategic Management simulation, David ranked in the Global Top 100. David Speakman has served as the Principal Business Consultant & Chief Marketing Officer (CMO) at Gulf Coast... Read more
Rick Barrera
Rick Barrera

Rancho Santa Fe, CA | Marketing, Sales, Branding Expert, Deepening Customer Relationships to Maximize Revenue Growth | Best-selling Author

Rick Barrera is a nationally acclaimed speaker, marketing consultant and author, known throughout the Fortune 500 for his extraordinary speaking ability and his unique approach to brand building. His research on the strategies used by breakthrough brands like Apple, American Girl, Minute Clinic, Lexus, Google, Starbucks and ZipCar will change your thinking about marketing forever. Rick has helped hundreds of companies re-design their systems and implement a holistic approach to serving customers. In his newest bestselling book, Overpromise and Overdeliver: How to Design and Deliver... Read more
Bruce Honig
Bruce Honig

San Rafael, CA | Helping Leaders Have Productive, Engaging & Inspiring Meetings/Off-Sites Through Facilitation & Training

I create and deliver opportunities for teams to make better decisions, be creative and work productively together. I have over 35 years experience as a meeting facilitator, corporate trainer and organizational development specialist. I have worked with most industries, most sizes and all levels, for profit and non-profit. • Facilitates strategic planning, ideation and product development meetings and retreats • Delivers and designs training programs including workshops in meeting management, customer service, creative thinking and problem solving • Facilitates team... Read more
Russ Lombardo
Russ Lombardo

Cary, NC | Sales Consultant and Training Specialist

Russ Lombardo is a specialist in Sales Management, Customer Relationship Management (CRM) and Sales Training. As President/Founder of PEAK Sales Consulting Russ background in sales and channel management with both large and small companies uniquely qualifies him to consult with inside and outside sales organizations and to assist anyone involved in sales to improve their selling skills, develop sales processes and use CRM technology to help them sell. Russ works with businesses to develop their Sales Processes, define CRM strategies, and design & deliver Sales Training programs, while... Read more